Scoot invites its customers who need to make a flight reservation or file a claim following a flight delay, cancellation, overbooking, or lost baggage. Customers of this low-cost airline can contact its customer service through three channels:
Hotline: Scoot phone support is open 24 hours daily. By contacting its call center, by dialing one of these numbers:
Singapore: +65 6329 1420
Others countries: Click here
Use the online contact form
Submit a request via the online form (email): Scoot offers a contact form on its website and mobile app that allows it to stay closer to its customers, giving them the opportunity to send their requests to customer service representatives (information requests, claims for delays, cancellations, overbookings, lost baggage, refund requests, requests for the return of missing miles, etc.) by completing a simple online form.
- Fields to complete:
Reason for sending: Refund, compliment, claim, special assistance request.
Subject: Specify the subject of your request and then write your message
Personal information: Include your contact information (title, first/last name, email, phone number, etc.)
Booking details: This includes the PNR booking reference
Attach documents: To support your request or complaint, you must attach documents such as your plane ticket, boarding pass, photo of damaged baggage, etc.
Contact Scoot customer service on social media
Scoot customers can chat with its customer service representatives via instant messaging on Facebook, Instagram, and Twitter.
Consult the FAQ: Get answers to all your questions
The Scoot FAQ provides answers to questions that passengers traveling on Scoot may have, whether they are inquiries or complaints about a dispute encountered before, during, or after the flight.
Examples of questions (with answers) that you will find in the FAQ:
– What is the checked baggage allowance offered by Scoot?
– How can I find out the status of my baggage and track its progress in the event of a delivery delay?
– As a KrisFlyer member, do I receive miles on excess baggage purchases?
– I need to cancel my flight ticket even though I purchased it from a travel agency. Can I cancel it directly on the Scoot website?
– How can I find out if Wi-Fi is available on my flight?
– How can I take advantage of student promotions?
– I encountered a bug during checkout. How can I resolve this issue?
– How to register and become a member of the KrisFlyer loyalty program
– Does my KrisFlyer account have an expiration date?