Want to book your flight with Scoot to your dream destination but encountered problems purchasing your flight online? Contact customer service immediately.
For customers living in Singapore or any other city in the Southeast Asian country, the national airline invites you to contact its call center at this general phone number: +65 6329 1420.
Contact a Scoot office abroad
Scoot has offices in several other countries:
Oceania
– Australia: +61 3 9999 7487
Europe:
– Austria: +43 720 775987
– Germany: 0800 000 1872
– Greece: 800 0000 135
Asia
– China: +86 2160 665 440
– Hong Kong SAR: +852 3501 2287
– India: +91 11 7127 9490
– Indonesia: +62 21 2922 3021
– Japan: +81 50 5050 9587
– Malaysia: +60 3 8687 2787
– Philippines: +63 2 8672 7892
– South Korea: +82 70 7488 5150
-Thailand: +66 2566 0687
– Taiwan: +886 2 55940778
Middle East
– Saudi Arabia: 800 850 1044
Other options for contacting Scoot
You have two other options:
Use the online form:
It takes less than three minutes. You only need to complete the following fields and submit your request in one click:
– Enquiry: This may concern: Baggage Claim (loss, damage to baggage, etc.), reservation, delay, flight cancellation or overbooking, membership in the KrisFlyer loyalty program, problems or disputes during the flight (for example, poor behavior of a flight attendant or lack of service in the cabin).
– Complaint: Refund, compensation, missing miles, etc.
– Special assistance: Passengers with reduced mobility (travelling with a wheelchair), traveling with pets, pregnant women, unaccompanied minors, etc.
Contact the virtual assistant Marvie (chatbot):
Eager to adapt to its customers’ digital habits and practices, Scoot offers a new channel for communicating with its customers, available daily from 9:00 a.m. to 11:00 p.m.
Marvie, the chatbot created by Scoot, offers a new customer experience and personalized support in real time. Whether you need information about a service, an offer, a promotion, or want to know how much a baggage allowance costs, Marvie will be there to answer your questions in real time.
Marvie also assists you with complaints, reservation changes, refund requests, flight changes, etc.
Marvie is also available to answer your questions via WhatsApp: Contact her at the following number: +65.65.01.28.88.