Singapore Airlines is one of the few airlines to have launched its own online store, KrisShop.com, offering lifestyle, duty-free and exclusive electronics products as well as a wide range of travel-related services:
In this store you will find the largest selection of clothing, cosmetics and electronic gadgets and a large selection of watches, jewelry, travel accessories, etc.
KrisShop also offers a wide selection of health & well-being, sports and fitness products… and even items that will make your trip on board its planes easier, such as suitcases, pillows, charging adapters, etc.
Singapore Airlines has expanded its KrisShop sales platform to physical locations in airports like Changi Airport and even on board its aircraft.
Join the Krisshop program and receive a welcome bonus
Before making any purchases on Krisshop, you must first log in to your customer account. To do so, go to this page and log in using:
- Email or KrisFlyer membership number
- Password
If you are not yet a member of the KrisFlyer loyalty program, sign up here.
If this is your first time using the program, you will receive a welcome bonus of S$15
How do I make a purchase on KrisShop.com?
To shop in the Singapore Airlines online store, you must first login to your KrisFlyer account to earn miles every time you make a purchase in the store.
View the Krisshop catalog
Let’s move on to purchasing products/services. That’s it! You’re finally logged in to your KrisFlyer account. You can filter the categories in the main menu to find your product. Otherwise, simply use the search field to enter the type of item you’re looking for.
Thousands of products are available on KrisShop: anything you can buy is just a click away! For example, you can buy beauty products, jewelry, shoes, bicycles, and more. This store is full of unique and exclusive items designed by Singapore Airlines in collaboration with major global brands.
Now you will find yourself in a new page which basically contains a menu that allows you to select filters and a main page full of products.
Buy products with miles
Did you know that in addition to using your KrisFlyer miles to buy plane tickets, you can redeem them for products in the KrisShop online store? It’s simple: just go there and indicate that you’ll be using your miles, and that’s it! Enjoy your favorite purchases without spending a single dollar.
An opportunity to earn even more miles
For example: You receive 777 bonus KrisFlyer miles for every S$270 spent.
Save on your Krisshop purchases by using a promo code
From time to time, Krisshop sends a promo code to its members, for example, to celebrate a member’s birthday, for their first membership, or for seasonal promotions, etc.
If you receive a promo code (check your email), you can use it by entering it on the payment form to receive a S$15 discount on a minimum purchase of S$25.
Use the code (included in your email) at checkout to receive a S$15 discount on your next purchase at KrisShop.com, starting from S$25. Terms and conditions apply.
Pre-order your product for express delivery to the airport
If you want to shop tax-free but the item you’re looking for isn’t available in the duty-free stores at Changi Airport, but is instead in the Krisshop catalog, don’t worry, because the Krisshop platform offers an option that allows you to pre-order your items and have them delivered to the airport, up to 60 minutes before your flight.
Pre-order your favorite products here
Using filters, you can navigate through the different product pages until you find what you’re looking for.
Click on the product you’re interested in to read detailed, comprehensive information about that particular product.
Remember that you can hover your mouse over the product photos to enable zoom.
Proceed to payment
Once you have decided to purchase an item, you will click on “Add to Cart” Choose whether you would like to receive your product at your home rather than during the flight.
Since you want to purchase the item immediately, click on the shopping cart icon, then click on ‘Place Order‘.
The last step is to choose your payment method:
– Click on “Add Card” and enter the required details including card number and expiry date etc. Don’t worry, adding credit card details to KrisShop is extremely secure: your connection is secure, and you can check for the padlock next to the website address at the top of your browser.
Deliveries are made directly to the addresses specified by customers when purchasing from the store worldwide.
– Once added, click ‘Continue’ to confirm the purchase.
Shop at Krisshop in-flight
Singapore Airlines offers its passengers the opportunity to purchase their favorite products at Krisshop even in flight.
Krisshop features discounted products in its catalog. Even more original, flash sales and promotional sales can take place at certain times of the flight or during a specific period.
Krisshop rewards you for your loyalty
When you buy products on Krisshop, you earn KrisFlyer miles. But if you sign up for Krisshoper, Krisshop’s loyalty program, you’ll see your miles multiplied by 4! That is, you earn 4 Krisflyer miles for every S$1 you spend on your purchases on the Krisshop platform.
Contact Krisshop customer service
At Krisshop, customers have access to a large selection of products offered at the lowest rates in the sector. So, in order to operate this service as effectively as possible, Singapore Airlines provides a team that is responsible for answering all their questions and requests for information about the shop operation, how to make purchases, the means of payment available, the delivery method and much more.
For any questions, do not hesitate to contact Krisshop customer support by:
Email: krisshopcustomercare@krisshop.com
Phone: +65 3129 3931 (in Singapore) / +61 2 9000 1801 (in Australia)
Opening hours: Monday to Friday, 8:30 a.m. to 5:30 a.m. (closed during holidays)