Singapore Airlines passengers who experience a flight delay or cancellation, or whose baggage is lost upon arrival, should send a complaint to the airline’s customer service department and should receive a response within a few days.
How to make a claim to Singapore Airlines if your flight doesn’t go as planned?
Have your ticket reference number ready and submit your claim via the Claims and Claims page. You have 21 days after your trip to submit your claim.
If you have any difficulties using the form, call Singapore Airlines customer service at the number corresponding to your country or region.
Good to know: Singapore Airlines airport staff are your primary contact during your trip. Don’t hesitate to contact them for any inconvenience related to your booking or onboard travel. They will be able to help you and offer quick solutions if needed.
File a complaint online
Travelers can file a complaint with Singapore Airlines online.
To do so, the traveler must go to singaporeair.com and fill out a claim form, indicating the date and flight number, then specifying the subject of the claim, indicating whether it concerns lost luggage, a delayed or cancelled flight, or a missed connection…
A claim with Singapore Airlines will not be considered if the traveler booked their flight through a travel agency or if the carrier has already provided compensation.
Complaint about missing miles
If you notice that the miles you earned from a flight booking or any purchase you made with SIA or one of its partners are missing from your KrisFlyer account, you are invited to submit a complaint to receive a fair response and a clear resolution to your dispute.
You can access the specific form to report the loss of your KrisFlyer miles by logging into your member account www.singaporeair.com.
Other common cases and situations requiring a claim
– Payment difficulties: If you are unable to complete your booking or have made payment but have not received your e-ticket.
– Right to a refund: If your flight ticket includes an exchange or refund option, but you have not received it.
– Right to compensation: If you are eligible for compensation following a flight delay or cancellation but have not yet received your compensation.
Useful contact details
If, for other reasons not mentioned here, you wish to file a complaint with Singapore Airlines but do not have a complaint form, you can contact their customer service by phone or mail.
In fact, it is advisable to initially communicate directly with the airline’s customer support team, first by phone or email, and then, more formally, by registered mail with acknowledgment of receipt.
For emergency assistance: +65 6995 1111
If you are a PPS Club member, please call KrisFlyer directly: +65 9184 8888
To contact the Lost and Found office at Changi Airport: Tel: +1 (866) 767-2247 ext. 2 (24 hours) / Fax: +1 (310) 602-6320.
Contact a mediator: If your complaints are unsuccessful and you still feel aggrieved, you can take the initiative to contact a mediator through consumer mediation. This is a dispute resolution process outside of the legal framework that can lead to an amicable settlement with the help of a third party: the mediator.