Holding a Singapore Airlines Economy Class ticket, are you dreaming of an upgrade to Premium Economy or Business Class? This airline is giving you a chance to purchase upgrade with its “mySQupgrade” online bidding system.
Any Economy Class passenger on an international flight can make an online bid on the airline’s website, no later than 72 hours before departure, indicating the amount they wish to pay for an upgrade.
Log in to your mySQupgrade account and check if your flight is eligible for an upgrade.
Some reasons why you will be eligible for an upgrade on Singapore Airlines
Singapore Airlines reminds its customers that upgrades cannot be requested in the following cases:
– Flights operated by an airline other than Singapore Airlines or issued by a carrier other than SQ.
– The booking includes more than 9 passengers (group travel)
– Traveling with an infant
– Flights booked with a pass, or with the Economy Lite, Economy Value, or Premium Economy Lite fare.
Upgrade with miles : About Singapore Airlines’ upgrade bid program
Singapore Airlines is offering its loyal customers new opportunities to use their miles. The company allows members of its KrisFlyer loyalty program to upgrade their seats by bidding with their accumulated points.
KrisFlyer members can now upgrade to Business Class by bidding in miles rather than solely in cash as is offered to all of the airline’s passengers.
The auction is conducted via the Krisflyer platform. Loyal customers, having booked their seat in Economy, bid solely in miles on the amount they are willing to offer for the upgrade to Business Class, subject to availability. The service is generally available from one week to 72 hours before departure.
The company added in a statement: “This is an additional option for customers who wish to use the miles accumulated within the program. From 45,000 miles, the customer has the possibility of being upgraded and accessing all existing seats.
Use the mileage calculator
- UseFind out how many miles you need for your upgrade on your next Singapore Airlines flight using the online mileage calculator.
Practical information
Changing or modifying a flight after purchasing an upgrade
Even if your ticket is modifiable, you cannot change your departure date after obtaining an upgrade, otherwise you risk losing it.
Does the upgrade amount apply to one passenger or all passengers included in the reservation?
No, the amount displayed applies to the upgrade requester, but would be the same amount applied to other passengers included in the request.
I’m traveling with my child. Will I be eligible for an upgrade?
Absolutely, but with one condition: your child must not be an infant.
I’m traveling with several people on the same reservation. Can I purchase an upgrade just for myself?
Yes, it’s possible, but it’s recommended that you contact Singapore Airlines reservations (email or call the call center) to inform them of your situation.
I have several flights (already booked) that are eligible for an upgrade. Can I upgrade only some of them?
Absolutely, you choose the flight you want to upgrade to.
Purchasing a Last-Minute upgrade
Even if you didn’t have the chance to request your upgrade online, you can still do so at the airport at the Singapore Airlines check-in counter, before check-in time ends, of course.
What to do if you make a mistake when purchasing an upgrade?
This can happen during the payment phase or during the initial process when you fill out the information on the form. Don’t worry, as you can simply go back to correct the errors and then complete your upgrade purchase.
Confirmation email not received after purchasing an upgrade
Although this is rare, this can happen to the applicant. First, you should be aware that sending the confirmation email can take some time (up to 4 hours). If you don’t receive it, contact Singapore Airlines customer service.
What should I do if I haven’t received an upgrade confirmation email after purchasing? How much does an upgrade cost on Singapore Airlines?
Upgrade prices on flights marketed by this airline can range from USD 180 to USD 1,600, moving from Economy to Business Class.