Taking a Scoot flight with a pet? This airline’s policy is clear on this subject. The Singaporean low-cost airline prohibits the travel of all animals on board flights, whether in the cabin or in the hold, whether they are cats, dogs, rabbits, or others animals. However, service dogs are an exception to the rule.
Scoot remains committed to serving customers who require assistance or accommodations while traveling by air, while maintaining a safe and comfortable experience for other passengers and crew members.
Scoot service dog policy
According to this airline, a service animal is a dog, regardless of breed or type, over 4 months old and individually trained to perform work or tasks for the benefit of a passenger with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.
Add this service in advance:
Given that this service is completely free, Scoot requires that you book it at least 48 hours before the flight by contacting their customer service to confirm the presence of your pet.
Contact the number corresponding to your country:
- From Singapore: +65 6329 1420 / Whatsapp: +65 6501 2888
- From China: +86 2160 665 440
- From Hong Kong SAR: +852 3501 2287
- From India: +91 11 7127 9490
- From Indonesia: +62 21 2922 3021
- From Japan: +81 50 5050 9587
- From Malaysia: +60 3 8687 2787
- From the Philippines: +63 2 8672 7892
- From Saudi Arabia: 800 850 1044
- From South Korea: +82 70 7488 5150
- From Taiwan: +886 2 55940778
- From Thailand: +66 2566 0687
- From Vietnam: +84 28 5678 4436
- From Australia: +61 3 9999 7487
- From Austria: +43 720 775987
- From Germany: 0800 000 1872
- From Greece: 800 0000 135
Required documents at check-in:
– Current passport
– Training certificate
– Health certificate provided by a veterinarian (If your pet is particularly fearful, nervous, or susceptible to motion sickness, consult your veterinarian who will prescribe, if necessary, a suitable sedative.)
– Vaccination record (anti-rabies or other, depending on the destination country)
– Absorbent mat and muzzle measuring 50 cm x 76 cm or larger
– Complete an assistance dog import form at the check-in counter.
– AVS (Animal & Veterinary Service) on flights to or from Singapore
The following are the formalities for transporting service dogs on Scoot flights
– Service dogs are only permitted in the cabin (they are prohibited from being transported in the hold).
– Passengers with reduced mobility or disabilities are permitted to travel with a maximum of two service animals on Scoot flights.
– A service animal must sit in the floor space in front of the customer’s assigned seat and is prohibited from extending into the aisles or footwells of adjacent passengers.
– Passengers must use a carrier or carry-on bag approved for small animals, provided its use meets stowage requirements. Simply put, the animal must have enough space to move around, turn around, and stand up. The cage must also be well ventilated.
– Seats in the exit row are prohibited for this purpose.